Shipping

Deliveries during Covid-19

During this time of uncertainty, we are working with our delivery partners to both ensure parcels arrive in the safest way possible and that you, our customers are informed with the latest delivery information.

Below, we've noted the latest changes:-

Deliveries Victoria
Due to Victoria's current lockdown all courier deliveries are significantly delayed due to limited delivery runs in the state. Please note we are unable to provide delivery estimates for Victoria at the present time.
Deliveries Australia
At present, deliveries are handled by Australia Post you should expect minimal impact with delivery times. However, due to higher volumes of online shopping, we currently estimate a 2-7 business day timeframe for deliveries.¹
Deliveries International

Your deliveries are managed by DHL, we have been advised to extend our delivery timeframes due to limitation with available flights. Deliveries can be from 7-14 business days for most countries.¹

If you are experiencing delays greater than these timeframes please reach out to our customer service team so that they may assist in tracking the package for you. Reach out at hello@locello.com.au.

Same Business Day Dispatch

All orders will be dispatched same business day when placed before 2pm AEST/AEDT. Orders placed after 2pm will be dispatched the following business day.

Free Shipping

*Australian orders over $100 qualify for free shipping. Items will be delivered between 2-5 business days from dispatch.¹ Express shipping is also available at $4 when you order over $100.

Australia Domestic
Standard Shipping
Is $8 for orders under $100. Estimated delivery is between 2-5 business days.¹

Express Shipping
Is $12 for orders under $100. Estimated delivery is between 1-2 business days from dispatch of goods.¹

International Shipping
Standard Shipping
International orders start from $20.00 flat rate² International Shipping Available with Tracking ID. Estimated delivery is between 5-7business days from dispatch.¹

Express Shipping
Unfortunately, express shipping is not yet available. We are still looking for a suitable shipping partner.

Taxes & Duties
  • All applicable customs and import duties are calculated by the Country and the responsibility of the customer to pay.  Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Australia.
  • Customs authorities require that we state the value of your order directly on your order. Customs agents have the right to release or deny release of your order, and in unusual cases may delay delivery.
If you have any queries regarding your order, please email hello@locello.com.au and we can answer any questions you may have. 
Customer Service Hours: Monday – Friday 9:00–5:00 AEST/AEDT

¹Please note that these are estimated delivery times only, therefore Locello is not guaranteeing delivery dates. Goods are dispatched from Sydney, Australia
² Shipping is calculated at checkout